Service Operation

• 5 individual aspects of Service Design
• Access Management
• Active Monitoring
• Alert
• Application Management
• Backup
• Call
• Detection
• Diagnosis
• Directory Service
• Downtime
• Error
• Escalation
• Event
• Event Management
• Facilities Management
• Failure
• First-line Support
• Follow the Sun
• Functional Escalation
• Hierarchic Escalation
• IRR
• IT Operations
• IT Operations Control
• IT Operations Management
• Identity
• Impact
• Incident
• Incident Management
• Incident Record
• Job Scheduling
• KEDB
• Known Error
• Known Error Record
• Major Incident
• Monitoring
• NPV
• Operation
• Operations Bridge
• Passive Monitoring
• Priority
• Proactive Problem Management
• Problem
• Problem Management
• RPO
• RTO
• Recovery
• Repair
• Request Fulfilment
• Resolution
• Restore
• Rights
• Root Cause
• Second-line Support
• Server
• Service Desk
• Service Request
• Single Point of Contact
• Storage Management
• Support Group
• Technical Management
• Third-line Support
• Workaround

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