Service Design
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AM
ASP
Agreed Service Time
Analytical Modelling
Application Management
Application Portfolio
Architecture
Authority Matrix
Availability
BCP
Backup
Business Capacity Management
Business Continuity Management
CCM
Capacity
Capacity Management
Capacity Plan
Capacity Planning
Confidentiality
Design
Development
Do Nothing
Downtime
Fast Recovery
Fault Tolerance
Fixed Facility
Gradual Recovery
ISM
IT Service Continuity Plan
ITSCM
Immediate Recovery
Integrity
Intermediate Recovery
Invocation
MTBF
MTBSI
Maintainability
OLA
Percentage utilisation
Portable Facility
Reciprocal Arrangement
Recovery
Recovery Option
Reliability
Requirement
Resilience
SCD
SCM
SLA
SLM
SLR
SMART
SOR
Service Catalogue
Service Design
Service Design Package
Service Hours
Service Level Manager
Service Level Target
Service Warranty
Serviceability
Supplier
Supplier Management
TOR
Throughput
UC
Urgency
VBF