Service Design

• AM
• ASP
• Agreed Service Time
• Analytical Modelling
• Application Management
• Application Portfolio
• Architecture
• Authority Matrix
• Availability
• BCP
• Backup
• Business Capacity Management
• Business Continuity Management
• CCM
• Capacity
• Capacity Management
• Capacity Plan
• Capacity Planning
• Confidentiality
• Design
• Development
• Do Nothing
• Downtime
• Fast Recovery
• Fault Tolerance
• Fixed Facility
• Gradual Recovery
• ISM
• IT Service Continuity Plan
• ITSCM
• Immediate Recovery
• Integrity
• Intermediate Recovery
• Invocation
• MTBF
• MTBSI
• Maintainability
• OLA
• Percentage utilisation
• Portable Facility
• Reciprocal Arrangement
• Recovery
• Recovery Option
• Reliability
• Requirement
• Resilience
• SCD
• SCM
• SLA
• SLM
• SLR
• SMART
• SOR
• Service Catalogue
• Service Design
• Service Design Package
• Service Hours
• Service Level Manager
• Service Level Target
• Service Warranty
• Serviceability
• Supplier
• Supplier Management
• TOR
• Throughput
• UC
• Urgency
• VBF

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